This year, I threw away thoughts or talk of making New Year Resolutions. Instead I took the approach that to build a better life for myself, I will make changes one month at a time. Will you join me?

I was talking to my business coach earlier in the week about how I was finding it difficult to make time every day to do my core and strength training. I quickly realised in our conversation that it is not about me ‘making’ time, it’s about ‘taking’ time, it’s about adopting a new habit into my daily routine.

Like any good coach, she asked me, what could you do to adopt your new daily habit. My first answer “just do it”; my second answer “write it in my diary”; thirdly “I could do it for 30 days throughout January and then on the 31st, treat myself as a reward”; and finally “find an accountability buddy”.

Well that got me to thinking … what if I combined the “30 days” and the “accountability buddy”. What if I had 100 accountability buddies? What if I forget all about New Year Resolutions and just focus on doing my core exercises every day for 30 days with somebody (lots of somebodies), holding me accountable. And to keep my motivation going, how about if I promise myself a treat at the end of the 30 days.

To be honest, I was a bit nervous about setting up a #30DayChallenge. As if I haven’t got enough on my plate already with planning for The Confident Mother online conference and book.  However when a couple of running friends mentioned on Facebook that they need a 30 Day Challenge to keep going … well, I thought, this is the Universe telling me to JUST DO IT.  Tentatively I suggested they join me in my #30DayChallenge and they said “Yes”. So here I am … busy setting up a sign-up form and welcome emails.

Did you set New Year Resolutions? Are you already faltering? All the studies suggest that mostly these tend to last less than a week.  What surprised me is that, in one study looking at two week resolutions, those who relied on just willpower failed within a week. Interestingly, 30% of women stuck it out compared to 37% of men. However, you are MUCH more likely to succeed when you tell your friends and family.  In other words, when you have accountability and support.

Get accountability and support 

In my #30DayChallenge, I will provide accountability and support in a few different ways. Firstly I encourage you to tell your friends and family about the new habit that you want to adopt.  I will send you daily emails to nurture and inspire you as you move towards adopting your new habit. I will share motivational tips and reminders. I ask you to share your successes and challenges on my Facebook page or Twitter.

Adopt the right habit 

When you decide on what new habit you want to adopt, it is super important that you adopt the right habit. Maybe you’re thinking to yourself “I already know what habit I want to adopt”. But is it the RIGHT habit?

In order to adopt a new habit, or to achieve any goal, it has to be something that you really really want. You need to know how amazing it’s going to feel when you have achieved it. You need to really see the value and the benefit of this new habit. If it does not tempt you or excite you, then quite honestly you will fall down on about Day 5 or 6. We all know how long New Year Resolutions tend to last.

Give your unconscious mind a clear instruction 

Secondly, before you start, you need to give your unconscious mind a very firm and clear instruction that you will adopt this new habit. As my good friend Caroline says “Be specific and authoritative about what you want”.

Fit it into your daily routine 

Use a system. Quite often people fail with a new habit because they do not approach the change systematically. For example, a friend I know made a New Year Resolution she was going to eat more fruit every day. Eating fresh fruit and vegetables on a daily basis is a healthy habit to adopt. However she failed after about 3 or 4 days because she had no clear plan or system in place. She talked to me about this several weeks after her “failure”. As we chatted, she realised where she had gone wrong. She worked out for herself that if she had been more specific and if she had known ‘when’ she would fit it into her daily routine, she would be much more likely to succeed. So her new habit was to “Eat a piece of fruit at lunch every day”. She found it much easier to adopt the habit this time because she had a routine or an anchor to attach her new habit to. She ate lunch routinely every day … she simply attached her new “eat a piece of fruit” habit to her lunchtime habit.

Use a reward as motivation 

Adopting a new habit can seem somewhat overwhelming and difficult. By breaking it down into smaller steps you are making it more manageable, hence my suggestion to build a better life for yourself one month at a time. Adopt a new habit into your daily routine for 30 days, and you are one step closer to the better life that you want. Added to that, if you include milestones and rewards, you are far more likely to succeed. You could give yourself a small reward after 1 week, or after 15 days or at the end.

Do remember though, if at any time you have a setback – and you may well do – just accept that you are only human, and simply get right back on track. Don’t wait for next week or next January. Just get started again.

What about me

You might be curious by now about the new habit that I am adopting.  My new habit is to do my 15 minute core & strength exercises every day when first I get up. It’s important to me because core strength is an essential element of getting fit for the London Marathon on 26 April. It is especially important right now as currently I am injured so I want to do everything in my power to recover quickly and prevent further injuries when I get back running again. I will reward myself at the end of the 30 days by spending my Christmas money to buy a photography course.

To summarise then, my top tips on how to adopt a new daily habit:
  1. adopt the right habit that is important to you
  2. give your unconscious mind a firm and clear instruction that you will adopt this new habit
  3. figure out when you will fit in this habit into your current daily routine e.g. after breakfast, on the way home from work, on the walk home from school
  4. decide how you are going to reward yourself after 30 days when you have adopted your new habit
  5. identify where and how you will get support and accountability – the easy way is to join my #30DayChallenge
If you want to join my #30DayChallenge, simply sign up here.  If you want your family and friends to succeed too, please do share. I wish you every success in your #30DayChallenge.

Scary thought, but there are just eight full weeks left until the end of the year. Just eight weeks left to complete your 2014 projects. How are you doing with those?

Sometimes we set ourselves BIG goals. As an experienced coach, I would always encourage you to set big goals. Goals that will stretch and challenge you. Goals that might be a little bit scary, possibly even feel overwhelming. But it’s a fine line. The balance between it seeming a bit scary and it being so overwhelming that the goal feels impossible to achieve can be a tricky one. If the goal feels impossible, what I see time and again with my clients before I start to work with them, is that the goal is not achieved. On the other hand, if the goal is so easy and so simple, again it gets left because it’s not exciting.

Yet big goals can be achieved – it is simply a matter of breaking that goal down into smaller steps, into smaller goals.

Yesterday I hosted a webinar with Melanie Haydon of The Consultancy Company. Melanie shared her five top tips to get a large project off to a successful start. Melanie has this air of calm and order about her. She’s great and really experienced working with big law firm projects. One thing that caught my attention in her tips, before you start your project or working towards your goal, measure what you have now, so that when you reach the end, you have tangible evidence or proof of what has changed or improved. This is a tip that you can apply to any aspect of your work.

Let’s take the example of “improve customer service by the end of the year”. What could you do to improve your customer service? Well you could introduce open days, start floorwalking, launch regular user group meetings, perhaps a weekly Top Tips, or monthly newsletter. And I am sure you will have some great ideas of your own too. At the end of the year, you ask your users, how well are we doing? What do you think of our service? You get some great feedback, and all is right with the world. However do you really know what difference all those new ideas made? Would you have got the same feedback if you had only made ONE change? How do you know unless you measure at the beginning i.e. before you start making changes.

One of the clients that I worked with last week wanted to do exactly that – improve customer service. We spent an intensive day together identifying her priorities, what to focus on first, brainstormed the possible options, and then she decided what actions to commit to taking forward, with timescales and milestones for each task. It was a fantastic use of her time – to take time out from her regular day-to-day business as usual “hecticness” and really focus on her department’s service, and how to make improvements. I will be following up with her in a month’s time to check in with how she is doing so that she holds herself accountable.

So yes, just eight weeks left until the end of the year. What do you need to achieve by the end of the year? What help or resources do you need to achieve those goals? I will be happy to help where I can. If you are feeling overwhelmed, worried that you are not going to complete those important goals on time (and on budget), why not give me a call and let’s see how we can work together to get you on track, and keep you on track.

Give me a call today: 07905 826267. Always happy to have a chat to explore how we can work together.


Today I attended a networking meeting organised by Legal Support Network and attended by various legal providers and suppliers. The event had three fabulous speakers who talked about Power Presentations.

The first speaker, Luan de Burgh of the de Burgh group had AMAZING presence on stage. The key points that I took from his presentation:

  • start with a story
  • practice your start more than everything else in your presentation because first impressions count
  • move around on stage and move around with purpose
  • it’s ok to use your hands to talk, use them expressively
  • count to 3 at the end of a sentence so that you pause
  • use variety of tone and pace
  • getting rid of ‘ums’ and ‘ahs’ in your speech comes with practice

The next speaker was Graham Seymour of Shopper Anonymous. He reiterated how first impressions count. He talked about the ‘customer service delusion’ or gap between what a company believes is exceptional customer service, and what the customer perceives as exceptional customer service. And often that gap is huge!  He told the story of how Jan Carlzon who took over as CEO of Scandinavian Airlines Systems and change the company’s fortunes. Jan Carlzon wrote about Moments of Truth. Those touchpoints when we connect with our clients or prospective clients. How if the first person gives 80% ‘perceived’ customer service, the next person who has a touchpoint with the client or customer, has to work even harder to get you back to 100% perceived customer service.

Then finally we heard from Lee Jackson, a motivational speaker and author of PowerPoint Surgery.  Lee emphasised the need to “debullet” your PowerPoint (or Keynote or Prezi) presentations and also …

  • again, humans want a story so give them a story
  • be yourself.
  • use more visuals
  • kill off your bullet points
  • remember the slides are for your audience, not you
  • get there early and get familiar with the space

His presentation has certainly given me food for thought as I prepare next week’s webinar How to plan proactively without getting overwhelmed. Lee has lots of experience talking in schools too, so after his talk, he was generous with his time and gave me some top tips to help me prepare for the talks I’m doing for teenagers at a local school’s career fair and at Technopop next month. Don’t try and be “down with the kidz”, “be yourself”, “get there early and chat to some of the teenagers in advance”, “break up the talk into 5 minute slots to get them engaged”.

Three great speakers with some really helpful tips.  What about you, what’s your top tip for being a fabulous presenter?


Would you love a team that makes you burst with pride?

I love my work as a business effectiveness consultant and coach – I get to meet some inspirational leaders. It’s an amazing feeling for me when I see the transformation in their success and performance. You might already know my background: 25+ years in professional and financial services; two promotions while on maternity leave; I have worked in-house, I have managed the UK office of an outsourcing company and now I run my own business.

I came back from maternity leave in August 2005 to a promotion and inherited an under-performing team but I soon realised that my unique insight and talent at identifying problems was not enough. I was feeling overwhelmed. I didn’t know where to start. There were too many conflicting demands and pressures. It felt like I was constantly firefighting; being reactive instead of proactive. I soon realised that I needed an implementation plan. There was so much that needed attention, but where to start?

Instead of high levels of absenteeism, low morale, too many complaints, and low productivity, what I really wanted was an effective team; a team to be proud of. Once I had figured out my implementation plan, I found fresh clarity and focus, which meant that I felt so much more in control. I knew what needed to be done. I knew where to focus my attentions first. I knew exactly what steps to take. And yes, I was able to turn it around and I was bursting with pride when the team was shortlisted in a supplier’s Annual Awards ceremony.

I have produced a series of videos in which I share some really useful tools and strategies to build an effective Implementation Plan and transform your team.

In Video 1, you use a Service Delivery Wheel to decide where to focus your attentions first.

In Video 2, I show you an alternative visual indicator. I share a client case study. The client decided to tackle Policies first. Your next step is to describe the current situation by answering a few simple questions.

In Video 3, you discover how it is essential to start with a clear goal for the first step in transforming your team. It is not about taking you all the way from a 5 to 10 in one big step, but taking smaller steps.

In Video 4, you brainstorm all the possible options, with the help of a series of coaching prompts. Identify the best options to take forward and ask yourself the right questions to be sure that you do actually take action.

In summary, to create a powerful implementation plan to give you back control, you need to decide where to focus your attentions. Establish what is the current vs the ideal situation. Decide what the first step needs to be and craft this as a specific and measurable goal. Brainstorm the options, then decide which action(s) you will do first, and WHEN exactly you will take those actions.

I promise you that if you follow the four videos and answer the questions that I ask, AND take action, you will have a more effective implementation plan to give you back the control you need.

However taking time out of the office to do some thinking and gain a new perspective on the changes you want to make, the improvements that you want to see, can be the absolute KEY to feeling in control and transforming your team.

I am running an Implementation Workshop in the City on 23 October. Normally priced at £797, the early bird price until midnight 30 September is £497. Early bird bookings qualify for three bonuses (worth £567 if you bought them separately). Find out more and book online here.

Well yesterday’s blog about my ideal client drew quite a bit of attention. And I realised afterwards that I had been remiss in mentioning my fabulous business coach, Alison Jones, but not actually sharing her name with you. It was not intentional, but I was so fired up from talking with Alison about really getting clarity and focus on my ideal client, that I quite forgot.

So I felt that I needed to redress the balance. And while I’m at it, I thought I’d share with you some of my other favourite coaches that I have worked with or alongside. There’s a great article here about how to find the right coach for you. To my mind, the most essential is having that rapport and trusting in your gut instinct as to whether she or he is the right one for you.

Here then is a list of my favourite coaches:

Alison Jones – Alison specialises in content marketing and publishing services for small businesses. She has in-depth knowledge of this sector and she is a really good coach. Alison and I first met through running without realising we were studying for the same coaching diploma.

John Wade – like me, John specialises in professional services and also financial services. We run webinars and workshops together and we make a great team.  John particularly focuses on change management.

Sarah Arrow – the best blogging expert and coach that I have come across. Sarah really really knows her stuff. If you want help in blogging successfully, Sarah is most definitely the one for you.

Lucy Whittington – Lucy is also known as a Manager of Business Celebrities. She helps business people find their Thing and get famous for it. She’s down-to-earth and straight-talking. Definitely one to consider if you are struggling to identify your niche.

Jonathan Rennison – comes highly recommended from a former work colleague. The Yellow Chair specialises in professional coaching solutions for business, public and voluntary sectors.

Nis Arend – if you are a woman working in a large corporate, you’ll love Nis and the powerful training she offers on professional soft skills, inspiring and empowering you on your career journey.

Irene Brankin – Irene is a coaching psychologist and specialises in supporting women in mid-life re-connecting with their resources and dreams.

Sarah Buchanan-Smith – Sarah is a fabulous resource if you have a professional background and looking to launch your own business from home. Sarah has done this successfully and understands the strategies you need and the challenges you face.

Joy Fahey has two niche areas. She empowers women to live a magnificent life. But she also has another interesting niche helping women going through divorce.

Susan Heaton Wright – offers vocal and communications training. Really powerful stuff.

Alexandria Ingham – she’s the coach/mentor for you if you are a budding freelance writer.

Carolyne Crowe – specialises in working with vets.

Caroline Ferguson – Caroline coaches in the areas of mindset optimisation and body acceptance; her work is fascinating and empowering.

Anne Armstrong – a straightforward, no-nonsense coach with a great sense of humour too, and I highly recommend her. She helped me overcome my fear of swimming, no mean feat!

Oh and there’s me of course! I work with professional services firms to help them build effective teams and in my private client work, I coach women in technology and mums returning to work after a career party through my other site, Inspiration Party. If you’re interested in my corporate work, you can check me out at

Wow, what a collection of inspirational coaches and mentors. As you see, there is a coach specialising in just about every aspect of your business or personal life. I have worked with some fantastic coaches – and you don’t have to do it face-to-face. I use Skype for many of my private coaching clients. I hope that if you are looking for a coach or mentor, that one of these wonderful people will be just the right person for you.

If you’d like to talk to me, visit my Contact page or book a free strategy session.


I love my business and I love what I do. I am absolutely fascinated with how businesses achieve success. However I am not ashamed to say that I want to get paid for my expertise and experience. So yes, the buzz and thrill that I get when a client achieves their goals is absolutely amazing. But buzz and thrill doesn’t pay the mortgage!

Working with my coach this week (yes like many successful business leaders, entrepreneurs and coaches I work with a coach too), Alison asked “who is your ideal client? who do you want to work with?”

Like many people, straight away I can answer who I don’t want to work with. Yes absolute clarity there. I don’t want to work with slackers, time-wasters, people who are satisfied with mediocre performance or quality. I don’t want to work with retail or manufacturing businesses. I don’t want to work with businesses selling products. I don’t want to work with the public sector.

“OK so you have clarity on who you don’t want to work with, but who is your ideal client? who do you WANT to work with?” You know what I love about a great coach, they don’t let you get away with not answering the question!

Now I am having to think quite hard … I love working in the corporate sector. Many people are looking to escape the corporate “rat race” however for me, it’s a world I enjoy. I love dressing smartly, I love being in the City.

My background is professional services – management consultancy, accountancy, legal – and so that’s where I feel most comfortable. As the conversation continued, I started to realise that I really enjoy working with businesses that provide services to other businesses (or B2B). For example law firms, accountancy firms, technology service providers, property companies, media companies and advertising agencies. But what is even more important to me, is that I want to work with ambitious companies or leaders. I want to work with action-takers. I want to work with people who are market leaders, at the top of their field, who want to compete. I am very well aware (with the help of my coach) of my values i.e. what is important to me about the way that I work, and the clients I work with. I value excellence, integrity, and professionalism. As an action-taker myself, I get frustrated with people who are all talk and no action.

And what I really love doing is getting down to the nitty gritty: troubleshooting, problem-solving, asking the questions that others don’t even think of. For example, I have worked in clients before now that spend a great deal of time and resource on performance measures, but not to manage and monitor so that they can improve their service or improve the quality. No they measure in order to prove how busy they are. Well being busy is one thing, but being effective is more important.

For example, if a law firm rewarded lawyers for the number of pages per contract, over time, the contracts would get longer and longer, with perhaps increased spacing between paragraphs to strive for more pages. That’s not really an effective measure, is it? Similarly if you measure how many new clients you win each month, the number of clients would increase but at what cost to client retention? How long would you keep those clients if that was your main focus? Would winning new clients become more important and more valuable than client retention.

Anyway, I’ve gone off topic somewhat. You are starting to get a feel now for who I am and how I work. You are also perhaps starting to understand whether you are my ideal client?

The clients that I work with are already good at what they do. And they know they can do better, they’re just not sure how to get started. The leader may be feeling somewhat overwhelmed, is firefighting, being reactive, lacks time, has lost clarity, feeling pressure from senior management, internal clients, and external clients. What I offer is an objective review and analysis of your business, your team and your leadership. I provide diagnostics, benchmarking and recommendations so that you feel in control, enjoying new clarity and focus with a structured and realistic implementation plan.

So now’s the key question – are you my ideal client? Want to explore how I can help you? Please book your free 60 minute strategy session to explore whether my approach is the right one for you.



Clarity and focus can be SO powerful. Just read this testimonial from a recent client:

“Sherry far exceeded my expectations of what coaching could do for me and has enabled me to discover what it is to feel powerful. It’s no exaggeration to say that the experience of working with her has been life-changing.” [My emphasis in bold and underscored].

When I work with clients, if there is a lack of clarity on what they are trying to achieve and why, then takes so much longer to achieve the goals. Well that’s hardly surprising, is it. If you don’t know where you are going, how are you going to figure out how to get there. And that was so true for this particular client. She didn’t know what exactly she wanted or how she would benefit and so she really did not know where to start.

But how does one get clarity? In this busy world, when often we are trying to juggle many different demands on our time from co-workers, friends and family, it is so easy to become distracted and sidetracked. And then there are all the electronic distractions – Twitter, Facebook, text messages, instant messaging, emails …

Here are a few of my tips, learned over the years.

  1. First of all STOP. Yes stop and look around you. Look at what you are doing. Take a step back and see it from another perspective. Is everything that you are doing of equal importance? Are you spending time on the most important things? Do you even know what is the most important thing for you to focus on right now? Very often we find ourselves spending time on what is the most urgent or dealing with the request from the manager or client shouting the loudest, rather than spending time on the most important task. Check out Covey’s urgency vs importance window from “The 7 Habits of Highly Effective People“.
  2. DISCIPLINE.  It is so easy if you are on a conference call, listening to a webinar, in a meeting or even at home relaxing with your family, to get distracted by flashing lights. Yes, you know the ones I mean – the notifications that you have mail!  People believe we can multi-task, but you can’t, not really, not effectively anyway. Read this interesting article about a study at Stanford University or here. Yes basically I’m telling you to put down your iPhone or your BlackBerry and concentrate on the task in hand.
  3. VALUES – are you clear on what your values are? What is most important to you? Often when we are chasing after a goal for example a promotion, because we feel we ought to, we get there and discover, it’s not really what we wanted.
  4. Trust in your INTUITION. In our modern society, often we don’t even hear our intuition, let alone trust it. Here’s a blog I came across today on this very topic.
  5. Set yourself a clear GOAL. If you want clarity and focus, then you need to know what exactly is it you want. And when I say a clear goal, I mean something very specific, that you can measure and that is realistic and achievable. Yes a SMART goal. You know that acronym, I’m sure. But honestly, how will you ever get clarity and focus if you don’t know what you are working towards.
  6. What are the BENEFITS? Having a clear goal on its own is NOT enough. Are you clear on what reaching or achieving that goal is going to give you? What will achieving that goal do for you? How will it help you?
  7. VISUALISATION – something that many top sportsmen and women use. Visualise how you are going to feel when you have achieved that goal. What will you be thinking? What will it feel like? What will you be hearing? Where will you be? What will others be saying to you or doing?
  8. Get yourself a PLAN. It’s easy to get distracted, but if you know what you want to achieve, what the benefits are, if you can visualise it, AND you have a plan on what exactly you are going to do to achieve that goal, then you will have greater clarity and feel so much more powerful, and in control. Just like my client.

Let me know how you get on … and if you  want time to focus on your implementation plan, I’d love you to join me on 23 October at my Implementation Plan workshop. Early bird bonuses if you book and pay by 30 September.






Significant memories in September

September has always been a special month for me. Firstly my mum, dad and sister all have birthdays in September. My husband’s brother celebrated his birthday and his parents celebrated their wedding anniversary. All these dates are within 10 days of each other!

11 September in 2001 was a significant date for all of us. Every year, when the anniversary comes round, it’s almost impossible to not reflect back on that day. I was working in Chicago at the time – I had been invited to my firm’s Chicago office to review the effectiveness of the firmwide IT department and help put together a strategy to improve service delivery. The firm had just moved into a new building next to Sears Tower. I’d arrived around 8am (CST). The person sat next to me mentioned that there’d been an airplane crash in New York – a commuter plane had hit the World Trade Center. Then another report came in. My immediate thoughts were that there was something gone horribly wrong with air traffic control.

Others started to arrive and several were crowded around watching CNN news on a laptop. At this point, I still had no idea at all of the significance and the impact. I had no idea that “commuter planes” were proper planes in the US. I thought of the planes I’d seen landing at Biggin Hill – perhaps 4 or 6 passengers. After all, in London, we don’t commute by plane. Then my Mum called me; then my husband. I’m ok, it’s just a plane crash – and it’s in New York. Don’t panic. At this stage, I still was completely in the dark as to the scale and significance.

Then it started to become clearer that this was terrorist activity – that all the tall buildings were deemed to be under threat, including the Sears tower, and we are just a block away.

It seems odd now, but I just carried on working. After all, in central London, bomb threats and alerts had been almost commonplace a few years earlier. By 9am, some people had gone home. I didn’t understand the panic.

Then an email was sent round from the office manager that our main building (closer to Sears Tower) had been closed by the building management and everybody should go home. Our building remained open, and we could choose to go home too or carry on working. I just carried on working – I had a lot to do, and only a couple of weeks left on the secondment.

An hour or so later, around 11am, there was a visitor at my desk – the head of our Chicago office “Sherry what are you still doing here, you should go home”. I looked up and only then realised that I was the only one left on the floor! So I took the hint and walked back to my apartment. On the way, I passed a car hire place. I couldn’t believe my eyes. The line (or queue as we’d call it) was out the building and right round the block. People had suitcases and everything. What the hell is going on? The traffic was all heading out of the city. It was just so crazy.

I stopped at a coffee bar to buy a smoothie just over the road from the apartment. It was empty. I ordered, and looked up at the TV screen. And WOW – it’s only at this point that I saw the famous footage. Well – my jaw nearly hit the floor. This was more than 3 hours after the incident, and the first time I’d seen or appreciated a) the size of the planes involved b) the scale of the “crash” c) the fact that the buildings had crumpled. I’d been in my own little bubble – no wonder my husband had called me because he was anxious. I still remember the coffee bar so clearly. I still remember that it was a red fruit smoothie.

On the flight home, a couple of weeks later, Chicago O’Hare – one of the busiest airports in the world – was deserted. The security line took about 3 minutes.

So those are my first two reasons (birthdays and 9/11) why September is a significant month. But there are other more personal reasons why September is a month for both celebration and mourning. My husband’s brother whose birthday was in September (on Sunday in fact) died early at the age of 48 from skin cancer. My husband’s father died in September – lung cancer.

Now I see September as a month of new beginnings. A time to get things right and finished before the end of the year. You never know how much time you have. Summer holidays are finished; children are back at school; projects with end-of-year deadlines become urgent not just important.  To me, September is a time to just get on and do it if you’ve been procrastinating.

Want to join me and commit to taking action on something you have been putting off? Leave a comment below and let me know what action you will take today to get things done.



Would you like to discover how to transform a team into one that makes you burst with pride? In my recent video series, I have share some useful tools and strategies to help you build a powerful implementation plan, an absolute essential if you are feeling overwhelmed, firefighting on all fronts, and dealing with too many conflicting demands and pressures.

I love my work as a business effectiveness consultant and coach because I meet some fascinating characters and get the opportunity to help them build teams to be proud of. You might already know about my background and my 25+ years in professional services. In August 2005 I came back from maternity leave to a promotion and inherited an under-performing team. Like you, what I really wanted was a team recognised as a model of excellence; a team to be proud of. Well, I was able to turn it around and 11 months later, I was bursting with pride when the team was shortlisted in a supplier’s Annual Awards ceremony.

Two weeks ago, I launched a series of videos about the time that I came to realise that my unique insight and talent at identifying problems was not enough. Like many of you, I’m sure, as a business services manager in a law firm, I did not know where to start.  I realised that I needed an implementation plan. There was so much that needed attention, but where to start?

In Episode 1, I showed you the Service Delivery Wheel to decide where to focus first. In Episode 2, we looked at exploring your current situation and what is happening in your ideal 10 out of 10 scenario. Then in Episode 3, we explored establishing a clear and specific goal with a timeframe, recognising that it is not about taking you all the way to your ideal in one big step, but rather smaller steps.

In your bonus Episode 4, I explore how to pick the best options to take forward, as well as the questions you need to ask to be sure that you hold yourself accountable.

I also share my special Implementation Workshop offer with you. Normally priced at £797, the early bird price until midnight 30 September is £497. Early bird bookings qualify for three bonuses worth £567 if you bought them separately. (When you watch the video, you’ll notice that I extended the Early Bird deadline).

Find out more here.

In summary, to create a powerful implementation plan to transform your team into one you can be proud of, you need to decide first where to focus your attentions. Establish what is the current vs the ideal situation. Decide what the first step needs to be and craft this as a specific and measurable goal. Brainstorm the options, then decide which action(s) you will do first, and WHEN exactly you will take those actions. Good luck.

p.s. don’t forget to watch Episode 4 before you reserve your place on the Implementation Workshop.



Would you like to discover how to transform a team into one that makes you burst with pride? Follow along with my series of videos, and I will share some useful tools and strategies to do just that.

I love my work as a business effectiveness consultant and coach because I get to meet some wonderful managers and leaders in law firms and I help them build teams to be proud of. You might already know about my background, my 25+ years in professional services, and how I came back from maternity leave in August 2005 to a promotion and inherited an under-performing team. What I really wanted was a team that was seen as a model of excellence; a team to be proud of. Well, I was able to turn it around and 11 months later, I was bursting with pride when the team was shortlisted in a supplier’s Annual Awards ceremony.

Last week I launched a series of videos that describes my story and how I came to realise that my unique insight and talent at identifying problems was not enough. As a business services manager in a law firm, I was feeling overwhelmed. I didn’t know where to start. There were too many conflicting demands and pressures. It felt like I was constantly firefighting; being reactive instead of proactive. I soon realised that I needed an implementation plan. There was so much that needed attention, but where to start?

In Episode 1, I explained how to use a Service Delivery Wheel to help decide where to focus your attentions first. In Episode 2, we looked at exploring the current situation: what is not working and what the problems are, as well as to understand what your ideal 10 out of 10 situation looks like.

In Episode 3, the essential point is to start with a clear goal for the first step in transforming your team. A goal needs to be specific, measurable, achievable, realistic and with a timeframe. It is not about taking you all the way from a 5 to 10 in one step.

And look out for bonus Episode 4 next week when we will look at brainstorming, how to create options and how to pick the best options to take forward, as well as the questions you need to ask to be sure that you hold yourself accountable. I also have a special offer to share with you.

Meantime, you can watch Episode 3 here.